17 March, 2017
The City of Dallas later said in a statement that the 911 call center was jammed with calls on Saturday because of an ongoing issue with T-Mobile.
"If you've got a T-Mobile phone service, be very, very careful because you may not be able to get into 911", Dallas mayor Mike Rawlings said.
Police officials have used overtime to beef up staffing in the 911 call center. "There's no timetable for when the problem will be solved", the company said. She estimates that from the time of the babysitter's first 911 call to the moment she got Brandon to the hospital, about one hour and forty-five minutes had passed.
She was on hold with 911 for more than 30 minutes and never got through to a dispatcher. Not all T-Mobile phones are making the calls, and the "ghost calls" increase at random times.
'This is an unacceptable situation and the citizens of Dallas deserve better, ' Broadnax said.
"T-Mobile has acknowledged the issue, and says it's working with city officials on resolving it".
A grieving mother is seeking answers after the death of her six-month-old son, Brandon Alex.
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Dallas' emergency call center has been dealing with this issue since November. Bridget Alex blames the glitch for the death of her six-month-old son who fell off a bed. Each time, she hung up before an operator came on the line. Until then, he is calling for volunteers among city employees who want to receive training to handle 911 dispatches to help out.
"It's encouraging that T-Mobile will finally be sending top engineers to Dallas tomorrow morning". The Dallas Police Department is now investigating the case, which may be linked to problems at the Dallas 911 center which has been overwhelmed with "ghost calls".
"I want them to take responsibility of my son's death".
Rawlings said city leaders have had "long and frank conversations" about the ghost calls with T-Mobile executives.
"We provide the same service all across the country", explained T-Mobile Chief Technology Officer Neville Ray.
That's because Howard said they are required to return any missed phone calls with a call back number.
'At the end of the day, I'm still going to be here hurt, because he's not going to be here, ' an emotional Alex told the station CBS DFW.