Ghost Calls Causing Delays In 911 Operator Response Times

T-Mobile CEO John Legere has pledged to send his top engineers to Dallas to look into the malfunction that has been jamming the city's 911 system
T-Mobile CEO John Legere has pledged to send his top engineers to Dallas to look into the malfunction that has been jamming the city's 911 system
Author

17 March, 2017

The City of Dallas later said in a statement that the 911 call center was jammed with calls on Saturday because of an ongoing issue with T-Mobile.

David Taffet, a reporter for the Dallas Voice, posted on Wednesday that his husband Brian Cross passed away on March 6 after being on hold with 911 for over 20 minutes.

"If you've got a T-Mobile phone service, be very, very careful because you may not be able to get into 911", Dallas mayor Mike Rawlings said.

Police officials have used overtime to beef up staffing in the 911 call center. "There's no timetable for when the problem will be solved", the company said. She estimates that from the time of the babysitter's first 911 call to the moment she got Brandon to the hospital, about one hour and forty-five minutes had passed.

She was on hold with 911 for more than 30 minutes and never got through to a dispatcher. Not all T-Mobile phones are making the calls, and the "ghost calls" increase at random times.

'This is an unacceptable situation and the citizens of Dallas deserve better, ' Broadnax said.

"T-Mobile has acknowledged the issue, and says it's working with city officials on resolving it".

A grieving mother is seeking answers after the death of her six-month-old son, Brandon Alex.

GoPro to Lay Off 17% of the WorkForce
There are two words that Wall Street is using to describe its concerns with GoPro right now: Execution risk. After upcoming fiscal quarter results, all eyes will be on the prospects for the next reporting quarter.

Girl Guides of Canada cancel USA trips over Trump order
The announcement comes days before President Donald Trump's new U.S. travel ban comes into effect on Thursday. The group's ban on travel to the USA includes any flights that have a connection through an American airport.

How to watch Juventus vs. Porto online
On paper, Porto give little away to Juventus - like Juve, the Portuguese have won the competition twice, in 1987 and 2004. Mark Donaldson and Craig Burley predict who will move on to the Champions League quarterfinals.

Dallas' emergency call center has been dealing with this issue since November. Bridget Alex blames the glitch for the death of her six-month-old son who fell off a bed. Each time, she hung up before an operator came on the line. Until then, he is calling for volunteers among city employees who want to receive training to handle 911 dispatches to help out.

"It's encouraging that T-Mobile will finally be sending top engineers to Dallas tomorrow morning". The Dallas Police Department is now investigating the case, which may be linked to problems at the Dallas 911 center which has been overwhelmed with "ghost calls".

"I want them to take responsibility of my son's death".

Rawlings said city leaders have had "long and frank conversations" about the ghost calls with T-Mobile executives.

"We provide the same service all across the country", explained T-Mobile Chief Technology Officer Neville Ray.

That's because Howard said they are required to return any missed phone calls with a call back number.

'At the end of the day, I'm still going to be here hurt, because he's not going to be here, ' an emotional Alex told the station CBS DFW.


More news


  • WATCH NOW: McDonald's Plans to Honor Hero Drive-Thru Worker

    WATCH NOW: McDonald's Plans to Honor Hero Drive-Thru Worker

    Surveillance video shows the SUV narrowly missing another vehicle before hitting a curb. He says she became unconscious and her foot slipped off the brake. "I never panicked.
    NCAA Tournament 2017: Printable Bracket, Locations & Odds To Win March Madness

    NCAA Tournament 2017: Printable Bracket, Locations & Odds To Win March Madness

    McIntosh and Lindsey earned All-Big Ten honors this season, and Law was named to the conference's all-defensive team. The Rams were given a No. 11 seed in the Midwest region and will open against Creighton in Sacramento on Friday.
    Kony Ealy Reportedly Traded to Patriots in Deal Involving Multiple Draft Picks

    Kony Ealy Reportedly Traded to Patriots in Deal Involving Multiple Draft Picks

    While the difference in picks is technically one round, New England will actually drop just eight spots from pick 64 to pick 72. At 25, though, Ealy is a player riddled with upside who has only started 15 games over the first three years of his career.
  • Adrian Peterson's Time With The Vikings Is Likely Over

    Murray proved to be a valuable back and one well more than worth the sixth-round pick the Raiders spent on him in the 2013 draft. Lacy's decision ends chances of Peterson perhaps signing with Seahawks after he had visited with them Sunday and Monday.
    Starbucks stores in the USA  and Canada getting limited-time spring cups

    Starbucks stores in the USA and Canada getting limited-time spring cups

    Sadly, the coffee containers won't be around for very long as they are debuting on March 16 and going away a few days later. Their first seasonally inspired cups arrived over 20 years ago making the colorful cups a bit of a tradition.
    Turn and Test for Daylight Savings This Weekend

    Turn and Test for Daylight Savings This Weekend

    For people that are unable to buy or install alarms, Temple Fire and Rescue offers free installation services. Smoke rises, so the ideal location for a smoke alarm is on the ceiling - in the center of the room is best.
  • Heaviest Woman's Surgery To Reduce Weight A Success

    Heaviest Woman's Surgery To Reduce Weight A Success

    Abd El Aty was flown to India on 11 February after her sister approached Lakdawala, a specialist weight-loss surgeon, in October. Doctors suspect that her obesity is linked to one or multiple genes of the 91 which are known to be connected to obesity.

    American Airlines lowers Q1 unit revenue forecast

    The sale was disclosed in a document filed with the Securities & Exchange Commission, which is available through the SEC website . Company's distance from 20 day simple moving average is -3.06% and distance from 50-Day simple moving average is -3.70%.
    Jennifer Lopez Is Officially Dating Alex

    Jennifer Lopez Is Officially Dating Alex "A-Rod" Rodriguez

    When Cohen asked about sex tapes , Lopez said no, but then squirmed a little when asked if she's ever made one before. The insider added, "Jennifer and Alex are both not looking for a relationship, just a good light-hearted time.
  • Alabama jobless rate rises to 6.4 percent

    Alabama jobless rate rises to 6.4 percent

    Therefore, nonfarm payroll employment is really a count of the number of jobs, rather than the number of persons employed. Employment in other service, including repair-maintenance services and membership organizations, rose by 1,900.
    NCAA Tournament Printable Bracket: Full Schedule, Matchups For All 68 Teams

    NCAA Tournament Printable Bracket: Full Schedule, Matchups For All 68 Teams

    Hey, who's that in Kansas's bracket? If they were matched up, Wichita State would be a 6- or 7-point favorite , if not more. The no. 2 seed in Gonzaga's bracket is Arizona (30-4), which the Zags beat comfortably in December at Staples Center.
    AJ Bouye signing with the Jaguars, per report

    AJ Bouye signing with the Jaguars, per report

    Bouye's agent informed the franchise the day free agency officially began that he would not be returning to the Lone Star State . What would signing Bouye mean for Prince Amukamara ? The contact expectations for Bouye are unknown at this point.