Passengers vote Changi 'best' for the fifth year in a row

Hong Kong International Airport ranks fifth in world again in annual rankings as Singapore makes it four years at the top
Passengers vote Changi 'best' for the fifth year in a row
Author

16 March, 2017

Budapest Airport has been awarded the Skytrax title for "Best Airport in the Region" for the fourth time in a row - the first time in the history of the awards that an Eastern European airport has kept its top position for four consecutive years.

The winners of the 2017 Skytrax World Airport Awards have been announced at Passenger Terminal Expo in Amsterdam, Netherlands, with Singapore Changi Airport claiming top spot for the fifth consecutive year.

Based on the feedback of more than 2,000 passengers travelling through the airport, the results of the awards are purely based on their opinion, with no influence other than the provision of excellent services and a great airport experience. The ranking was headed by Changi in Singapore for the fifth year running, and no Taiwanese airports featured in the top-10 for most improved airport, best airport hotels, best dining, best shopping, best regional airport, or best airport by passenger numbers.

Regional airports refer to the airports operating short global and domestic flights, rather than having a vast intercontinental network. This recognition affirms our service belief which we have held steadfast all these years - putting passengers at the heart of all we do.

"We share this honor with the Changi Airport community and many government agencies and commercial partners".

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The survey evaluates customer satisfaction across various key performance indicators for airport services, including check-ins, arrivals, transfers, shopping, security, immigration and departures.

In addition to this aforementioned award, Changi also received awards for the World's Best Airport Leisure Amenities and the Best Airport in Asia. Without their support, we could not have achieved this.

The awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers during the survey period.

"We are delighted to be the beneficiary of this award", says Patrick Gosselin, general manager of Fairmont Vancouver Airport. The survey was conducted between last July and February and covered 550 airports.


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