06 March, 2018
While the recent severe freeze and thaw have undoubtedly had an impact on pipes and infrastructure, this weather was forecast in advance. However, others are more hard and might not be picked up until people are out of water or begin to lose pressure when they turn on the tap.
A number of water companies appear to have fallen well short on their forward planning and the quality of support and communication they've been providing, leaving some customers high and dry.
Severn Trent have apologised, saying that they are trying to divert supplies and bring water into affected areas in tankers..
Tens of thousands in London were left without water or with low water pressure over the weekend as utility firms worked to fix leaking pipes.
"Our teams are working hard to prioritise services for vulnerable customers and stand up locations from which our customers can collect bottled water".
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At a supermarket in London's south, Thames Water employees distributed crates of bottled water to a queue of people whose homes had their water cut off following the bad weather.
On Sunday about 6,000 households in Sussex were without water.
The suppliers have effectively told up to 13million people across London and the South of England to curb their use of water or risk having none at all.
"Demand for water this morning was lower than expected and we're very grateful to everyone who cut back to help others".
Jerry White, business manager at Thames Water, said freezing temperatures followed by a "sudden thaw over Friday night" has led to a sharp increase in reported leakages and burst pipes.
London's water collection points are located at Hampstead No 1 Pond Car Park in North London, and the Homebase on Woodgate Drive, Streatham Vale.